Take one day to make writing easier the rest of your career, improving your skills and your credibility.

How much time do you spend on e-mail daily? How much more time and energy would you have if your skills were more effective? This intense one-day program improves skills, confidence, and writing quality.

	Examine the role of e-mail in business communication and assess when to use it as the preferred method of communication.
	Develop expertise in composing, editing, and responding to e-mail messages.
	Assist participants in saving time, energy, and frustration by becoming more efficient with e-communication (as well as other types of writing).

	Connecting with your audience
	Writing descriptive subject lines
	Communicating visually: bold, underscore, bullets, and enumeration
	Defining next steps

Tone

	Using the “You” attitude
	Developing an objective response
	Expressing points in the positive (avoiding the word “not”)
	Avoiding slang and jargon
	Using gender-neutral language
	Developing balance: thinkers vs. feelers

Style

	Crafting a “bad news” message
	Using a simple, clear, and concise voice
	Getting rid of redundancy and background thinking

E-Mail Guidelines

	Phone Conference vs. E-mail
	Tools and Techniques

Writing Effective E-Mail is a one-day workshop meeting on site. Participants take a pretest and posttest to measure their progress.

ADDITIONAL PROGRAMS

Writing with Style
Editing Workshops