WRITING EFFECTIVE E-MAIL
a one-day workshop
a one-day workshop
Take one day to make writing easier the rest of your career, improving your skills and your credibility.
How much time do you spend on e-mail daily? How much more time and energy would you have if your skills were more effective? This intense one-day program improves skills, confidence, and writing quality.
Program Objectives
 |
Examine the role of e-mail in business communication and assess when to use it as the preferred method of communication. |
|
Develop expertise in composing, editing, and responding to e-mail messages. |
|
Assist participants in saving time, energy, and frustration by becoming more efficient with e-communication (as well as other types of writing). |
Program Content
Structure
|
Connecting with your audience |
|
Writing descriptive subject lines |
|
Communicating visually: bold, underscore, bullets, and enumeration |
|
Defining next steps |
Tone
|
Using the “You” attitude |
|
Developing an objective response |
|
Expressing points in the positive (avoiding the word “not”) |
|
Avoiding slang and jargon |
|
Using gender-neutral language |
|
Developing balance: thinkers vs. feelers |
Style
|
Crafting a “bad news” message |
|
Using a simple, clear, and concise voice |
|
Getting rid of redundancy and background thinking |
E-Mail Guidelines
|
Phone Conference vs. E-mail |
|
Tools and Techniques |
Writing Effective E-Mail is a one-day workshop meeting on site. Participants take a pretest and posttest to measure their progress.
