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Take one day to make writing easier the rest of your career, improving your skills and your credibility. How much time do you spend on e-mail daily? How much more time and energy would you have if your skills were more effective? This intense one-day program improves skills, confidence, and writing quality.
Program Objectives
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Examine the role of e-mail in business communication and assess when to use it as the preferred method of communication. |
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Develop expertise in composing, editing, and responding to e-mail messages. |
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Assist participants in saving time, energy, and frustration by becoming more efficient with e-communication (as well as other types of writing). |
Program Content
Structure
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Connecting with your audience |
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Writing descriptive subject lines |
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Communicating visually: bold, underscore, bullets, and enumeration |
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Defining next steps |
Tone
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Using the “You” attitude |
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Developing an objective response |
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Expressing points in the positive (avoiding the word “not”) |
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Avoiding slang and jargon |
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Using gender-neutral language |
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Developing balance: thinkers vs. feelers |
Style
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Crafting a “bad news” message |
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Using a simple, clear, and concise voice |
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Getting rid of redundancy and background thinking |
E-Mail Guidelines
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Phone Conference vs. E-mail |
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Tools and Techniques |
Writing Effective E-Mail is a one-day workshop meeting on site. Participants take a pretest and posttest to measure their progress.

ADDITIONAL PROGRAMS
Writing with Style
Editing Workshops
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